Frequently Asked Questions

Ha-re tangerine dew daily care serum

What are the benefits of Ha-re Tangerine Dew Daily Care Serum?

Ha-re Tangerine Dew Daily Care Serum is a skin serum that brightens, moisturizes, helps in decreasing signs of aging, improves skin glow and elasticity, decreases trans-epidermal water loss, organizes inner-skin structure, improves epidermal barrier function, reduces skin dullness and roughness and evens skin tone.

How do I store the serum?

Store in a cool, and dry place. Avoid direct sunlight to maintain the potency of the vitamins.

Is it suitable for sensitive skin?

Our serum does not only contain vitamin C, but also tangerine extract that is a rich source of vitamin. We made sure to maintain an 8% potency in which it maintains the right brightening efficacy but it’s gentle on the skin as well; however, this might vary from person to person. For sensitive skin individuals, we recommend you to do a simple patch test inside your elbow to make sure the product is suitable for you.

Does the serum help reduce hyper-pigmentation & acne scars?

Our serum contains loads of vitamin C as well as tangerine extract that are great for reducing hyper-pigmentation and brings back an even skin tone. It can smooth the complexion and brighten the appearance of acne scars.

Is it pregnancy-safe?

Yes, our serum is absolutely pregnancy safe. And it will help with combating melasma, skin hyperpigmentation due to hormones and UV radiation that occurs in pregnant women.

Can I use it if I have oily skin?

Of course, you can! Our light weighted and easily absorbed serum is perfect for oily skin, and it will keep your skin feel refreshed all day long.

Can I mix the serum with other products?

You should avoid using our serum with products containing retinol (vitamin A), AHA/BHA as well as benzoyl peroxide. The combinations mentioned will lead to a decrease in the potency of our serum as well as increasing risk of irritation.

Ha-Re Maple breeze cooling silk mask

What Are The Benefits of Ha-Re Maple Breeze Cooling Silk Mask?

this new-generation ultra-thin silk mask is enriched with japanese maple leaf extract and biosaccharide gum-1, which purifies, mattifies, enhances the skin's natural moisturizing factors and hydrates the skin, while minimizing the appearance of pores and enhancing natural glow.

How Do I Store The Mask?

store in a cool, and dry pleave. avoid direct sunlight to maintain mask quality. 

Is It Suitable For Sensitive Skin?

our mask is suitable for all skin type, it repairs, soothes, and replenishes moisture. 

Is It Pregnancy Safe?

yes it is, there are no harmful ingredients against pregnancy and baby.

Can I Use It If I Have Oily Skin?

of course, you can! hydration is the most important role to balance oily skin. When your skin remain enough moisture, it won’t cause sebum secretion.

Can I Mix The Mask With Other Products?

absolutely yes, strongly recommend to use daily skincare products to enhance the result. 

example: apply tangerine dew daily care serum before using the mask will boost penetration and improve permeability of your skin.

Shipping

Shipping and processing time

All orders are processed for delivery in 3 working days and an additional 3-5 working days to reach major town addresses in West Malaysia via our shipping partners. You will receive an email notification with your tracking number once your order is out for delivery. 

Please bear with us and our shipping partners should there be a shipment delay relating to COVID-19 and government orders. All shipment notices as announced by SkyNet can be found here. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.

How can I track my order?

Once your order is sent out, you will be able to trace your parcel with the given tracking number through this link

payment methods

We accept credit, debit and PayPal payments.

Pre-orders

Pre-orders are early access to our products before they are launched. Once your orders are placed, please allow 3 weeks for orders to reach you.