Terms & Policies

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE (THE "WEBSITE"). USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, DO NOT USE THIS WEBSITE

The Website is owned and offered by HA RE BEAUTY ASIA SDN BHD to you, the user, conditioned upon your acceptance without modification of the terms and conditions set forth herein ("Terms of Use"). Access and use of the Website is subject to these Terms of Use and all applicable laws, statutes, and regulations. The Website has been designed to provide general information about HA-RE and its business and to offer the opportunity to purchase HA-RE products and updates on HA-RE products. The information provided at the Website is not intended to provide medical advice. Users of the Website should be aware that no regulatory agency has deemed the products described herein to be effective or intended to diagnose, treat, cure or prevent any disease. If there is any inconsistency between information provided on this website and any information provided with a HA-RE product, the latter should be taken as most correct.

ACCEPTANCE OF CONDITIONS

Purchasing of HA-RE products and use of the www.hellohare.co website (website) are governed by these Terms and Conditions. By purchasing and using the website you have agreed to these Terms and Conditions. HA-RE reserves the right to amend these Terms and Conditions at any time. Your continued access to the website will constitute your acceptance of any changes or revisions to the Terms and Conditions. Your failure to follow these Terms and Conditions may result in suspension or termination of your access to the website without notice.

LINKS TO THE WEBSITE

The website may contain links to other websites and may on occasion display content or information from other websites within frames on the website. Websites or pages to which the website is linked is for information only and have not been reviewed by HA-RE. HA-RE has no responsibility for the content of the websites or pages linked or linking to the website.

EDITING AND DELETIONS

HA-RE reserves the right to review, edit, move or delete any material provided for display or placed on the website without notice.

INTELLECTUAL PROPERTY

The website is the property of HA-RE. The Content includes both content owned or controlled by HA-RE and content owned or controlled by third parties and licensed to HA-RE. All individual articles, reports, and other elements making up the website may be copyright works. You agree to abide by all applicable copyright laws and by all additional copyright notices or restrictions contained in the website. Except for the purposes of viewing the website, you must not copy, adapt or distribute those materials unless you have first obtained our written consent to do so. 

LIMIT OF LIABILITY

ANY ATTEMPT TO DELIBERATELY DAMAGE THE WEBSITE OR THE INFORMATION ON THE WEBSITE OR TO OTHERWISE UNDERMINE THE LEGITIMATE OPERATION OF ANY COMPETITIONS, MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, WHETHER SUCCESSFUL OR NOT, HA RE BEAUTY ASIA SDN BHD RESERVES THE RIGHT TO SEEK DAMAGES TO THE FULLEST EXTENT PERMITTED BY LAW.

LEGALITIES

Use of this website and any dispute arising out of such use of the website is subject to the laws of Malaysia. 

DISCLAIMER

The information and reference materials contained on the website are intended solely for the general information of the reader. It is not intended to diagnose health problems or to take the place of professional medical care. The information contained herein is neither intended to dictate what constitutes reasonable, appropriate or best care for any given health issue, nor is it intended to be used as a substitute for the independent judgement of a physician for any given health issue. The major limitation of informational resources contained herein is the inability to take into account the unique circumstances that define the health issues of any patient. Please consult your health care provider for medical advice.

refund and return policy

we do not refund due to general dissatisfaction or take account for the allergic reactions our customers may have. we also do not accept any form of returns due to the hygienic and safety reasons - there are no exceptions to this.

replacement policy

if your package arrives broken or you received incorrect items, we are here to assist you for your replacement. replacement is only allowed for the same item from your order. we may ask you to return the incorrect products and we will be providing the return instruction. we do not refund due to general dissatisfaction or take account for the allergic reactions our customers may have. we also do not accept any form of returns due to the hygienic and safety reasons - there are no exceptions to this.

you can drop us an email (say@hellohare.co) or contact us through our website / facebook / instagram within 3 days upon receipt of your package together with your:

order number, eg: #1234

phone number

photos or video of the damaged/defective item(s)

we will get back to you as soon as possible. please be reminded that we only allow no more than one replacement attempt. please note that you must lodge the report within 3 days of receiving your items but returns can only be processed and sent out monday to friday 10am to 5pm following normal working hours.

our details:

ha re beauty asia sdn bhd

202001034061 (1390382-m)

t3-10-05, icon city,

jalan ss8/39,

47500, pealing jaya, selangor.

+6012 324 3098

say@hellohare.co

PRIVACY POLICY / DATA PRIVACY NOTICE

INTRODUCTION

Personal Information gathered about you and processed in accordance with this Privacy Policy is controlled by HA-RE.

Please read the following Privacy Policy to understand how we use your Personal Information after it has been collected by us. Please read through this Privacy Policy before submitting any of your Personal Information to us.

If you have any questions about this Privacy Policy at any time, please contact us at say@hellohare.co

This Privacy Policy may be updated from time to time. The date of the most recent revisions will appear on this page. In case of such an update we will post a prominent notice on the Site notifying you of the change. 

WHEN DO WE COLLECT PERSONAL INFORMATION

“Personal Information” that we shall collect and process about you will consist of any information which refers to you personally and that may be generated through the above services or website such as but not limited to your name, e-mail address and postal address (as further developed under section 3 hereto). We collect Personal Information from you when you do the following:

visit the Site;

register on the Site;

submit any queries online;

order goods or services;

visit any  point of sales 

visit any activity taking place outside a HA-RE point of sale whether organized or not by HA-RE and/or a third party 

register on our mobile applications. 

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU? 

We collect Personal Information from you including your:

name;

identification card / passport number;

postal address;

phone number;

e-mail address;

age and date of birth;

gender;

username and password;

your skincare concern;

information provided to us by social networks or mobile applications when you visit our social media platforms (such as your name, profile picture, likes, location, friend list and other related information);

Payment information (including credit or debit card number or banking account number, expiration date and mobile phone number);

transaction information (history and record of your purchases, payment information, invoices, after-sale services, etc.);

any other Personal Information provided by you; and

your IP address, information about the websites you visit and your trends as a user as explained in section 7 and 8 of this Privacy Policy. 

WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?

When you give us any Personal Information as indicated above, we use your Personal Information to:

administer the Site;

improve your browsing experience;

enable the use of the services made available on the Site;

enable the use of the services made available on our mobile applications;

confirm, process and track your orders for goods and services;

correspond with you about your orders;

deliver goods and services that you purchase online;

provide after-sales services, handle goods returns, recalls;

send statements and invoices to you and collect payments from you;

administer billing and payment for your purchases;

comply with any applicable legal requirements, relevant industry standards and our policies;

provide you, with your express consent where required by law, with information by email, sms, mms, faxes, phone calls (automated or not), post, or any other communications means, about the latest news or special offers from HA-RE which may be of interest to you unless you have opted to be excluded from these communications. You can inform us at any time and for free if you no longer wish to receive such information by sending us an email at say@hellohare.co;

respond to your submitted queries. 

WHO DO WE PASS YOUR PERSONAL INFORMATION TO? 

Your personal information may be disclosed to any company in the HA-RE Group, which means our subsidiaries, our ultimate holding company and its subsidiaries or third party service providers.


We may share Personal Information collected via the Site with third party service providers who perform services on our behalf based on our instructions in order to help us to operate the Site, mobile applications, process your orders and queries or otherwise manage the customer relationship between you and us.

Examples include data analysis firms, customer support specialists, email vendors, and web hosting companies. Such third parties may be provided with access to Personal Information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy. These third parties may be located in or out of Malaysia, including in countries that do not provide the same level of data protection as in Malaysia.

In addition, in some instances, you may be offered the opportunity to consent to the sharing of your Personal Information with a third party such as an event or promotion co-sponsor. If you consent, we will share your Personal Information with such third party and the Personal Information you provide may be used by such third party for their own purposes and in accordance with their own policies.

We may disclose Personal Information to government bodies and law enforcement agencies, successors in title to our business, or in connection with any legal proceedings or prospective legal proceedings, or to establish, exercise or defend our legal rights (including providing information to law enforcement agencies or other government officials in connection with an investigation of suspected or actual fraudulent or illegal activity or for the purposes of fraud prevention and reducing credit risk as permitted by law). In this case we will inform you about the disclosure and the entity we disclosed your Personal Information to.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. If such an event takes place, we shall use reasonable efforts to require the purchaser or transferee to process the personal information in HA-RE’ possession at the time in accordance with our Privacy Policy. 

COOKIES AND WEB BEACONS

When you view the Site we may store information on the hard drive of your computer in the form of a "cookie" (essentially a small text file or single GIF). Cookies allow us to tailor the Site to your interests and preferences. For example, a cookie might contain information about the web pages you have visited on the Site, which could allow us to customise your next visit to the Site. However, cookies do not allow us access to the rest of your computer.

In order to analyse the success of our marketing campaigns, we also implement other technologies such as web beacons. We use third-party web beacons to help analyse where visitors go and what they do while visiting our website. Most Internet browsers enable you to delete cookies or to receive a warning before a cookie is stored on your hard drive. Please refer to your browser instructions or help screen to learn more about how to do this. However, should you decide to disable any cookies we place on your computer you may not be able to use certain services or facilities on the Site. 

LINKING TO OTHER WEBSITES

The Site contains hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of Personal Information you submit whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk. 

 IP ADDRESSES 

We study visitor trends since we are interested in the successful dissemination of information through the Site. Our server creates log files of information such as the Internet Protocol (IP) address from your network, what pages were explored and the length of your visit. Analysis software is used to generate reports which help us to learn more about how we can enhance your experience with the Site. This information is not used to develop a personal profile of you. The log files are regularly purged. An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet. Generally, an IP address will change every time your computer connects to the Internet. However, if you have a broadband connection, it is possible that the IP address that we may gather may contain information that may be deemed Personal Information. This could occur due to the fact that by using certain broadband connections, your IP address would not change and could be associated with your personal computer. We may use your IP address to gather aggregate information on use. But we will only be able to identify you individually if we have the means of linking the IP address to you as a particular user. This usually requires access to additional information which we do not seek. 

YOUR RIGHTS CONCERNING YOUR PERSONAL INFORMATION

In accordance with applicable law, you have the right to request access to the Personal Information that we hold on you, to have any errors in that information corrected, to request that the Personal Information is deleted as well as to object, on request and free of charge, to the processing of your Personal Information for direct marketing purposes. You can also exercise the right at any time by contacting us at say@hellohare.co. You also may opt out of receiving newsletters by clicking the unsubscribe button on the footer of the newsletter.